Frequently asked questions

How can I contact customer support?

We're here to help! You can reach our customer support team via the Contact Us page or by emailing us directly. We aim to respond to all enquiries within 1–2 business days. For faster assistance, you can also reach us through live chat.
What is your returns policy?

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition with tags attached. Please contact us with your order number to initiate a return.
When will my order arrive?

Australian orders typically arrive within 5–7 business days. International orders generally take 7–14 business days depending on your location. Tracking information will be emailed once your order is dispatched.
Where are your products made?

Every product is carefully selected to meet our quality standards. We work with trusted suppliers and inspect products before they reach you.
What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.

Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.