Frequently asked questions
How can I contact customer support?
We're here to help! You can reach our customer support team via the Contact Us page or by emailing us directly. We aim to respond to all enquiries within 1–2 business days. For faster assistance, you can also reach us through live chat.
What is your returns policy?
We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition with tags attached. Please contact us with your order number to initiate a return.
When will my order arrive?
Australian orders typically arrive within 5–7 business days. International orders generally take 7–14 business days depending on your location. Tracking information will be emailed once your order is dispatched.
Where are your products made?
Every product is carefully selected to meet our quality standards. We work with trusted suppliers and inspect products before they reach you.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.