Refund policy

Return & Refund Policy

All sales are final unless the item is defective, damaged, or incorrect — or unless you are located in the European Union, in which case the EU Right of Withdrawal applies (see below).

Please carefully review your order before completing your purchase.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the product is found to be defective, damaged, or has a manufacturing defect, we will process a full refund to your original payment method after inspection and approval.

To report an issue, please contact us at hello@nexsorahome.com with your order details and clear photos of the product.

Non-Returnable Items

We do not accept returns for sale items, gift cards, custom products, personal care goods, or other non-returnable merchandise — except where required by law, including the EU Right of Withdrawal below.

EU Right of Withdrawal

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. This window includes weekends and public holidays.

To exercise your right of withdrawal, notify us before the 14-day period expires by logging in to your account at https://account.nexsorahome.com or by emailing hello@nexsorahome.com with your order details.

Once you have notified us, you have a further 14 days to return the item(s). We will issue a full refund — including the standard outbound shipping cost — within 14 days of receiving your return or proof of postage, whichever is earlier.

Return shipping costs are your responsibility unless otherwise stated.

Exemptions: The right of withdrawal does not apply to sealed goods not suitable for return due to health or hygiene reasons if opened, personalised or custom-made products, or perishable goods.

Refunds

Refunds are only issued for products that are confirmed to be defective, damaged, or incorrect — or for EU customers exercising their right of withdrawal.

We will notify you once we've received and inspected your claim and let you know whether the refund has been approved. If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.